Online Ticketing Policy

Terms & Conditions

All transactions are in nomination of Malaysian Ringgit (MYR). Ticket prices are subject to change without prior notice.

  1. All transactions in i-City Theme Park are done CASHLESS. 

  2. All transactions performed online must be at least a day BEFORE the preferred visit date. Purchase for the SAME DAY visit is not available.

  3. Payment made does not mean that the transaction has been accepted. A confirmation ticket via email will only be sent for purchases accepted/processed/verified by the bank/payment gateway and the payment status is cleared. 

  4. i-City shall not be responsible or liable for any damages (whether, direct, indirect, special or consequential), late or non-delivery of tickets, loss, embarrassment, goodwill expenses or loss of profit incurred or suffered in any circumstances such as:

    • Any access, use or inability to access or use this website and/or any other website linked to this website 

    • Any failure, delays in transmission, interruption, errors, omission or breakdown of any equipment, system, server software or terminal of i-City or of its affiliated payment gateway; 

    • Attack or interference by any computer virus, corruption, worms or by any person

    • Improper use or unauthorised use of this website including guest(s) user ID and password or any other security codes 

    • Any non-compliances of request, inaccuracies, errors, defects of any content of this website or other websites linked to this website

    • Destruction or alteration of request, data or information transmitted to i-City or its affiliates' website

    • Natural disaster, violence, warlike situations and/or reasons beyond our control

    • Incorrect email address 

    • During non-banking day

  5. All transactions/purchased tickets is NON-EXCHANGEABLE and/or NON-REFUNDABLE for cash or any other items.

  6. Purchased tickets are NON-TRANSFERABLE. For security purposes, i-City reserves the right to check and disallow the redemption of ticket if the redemption is not collected by the guest(s) as stated on the identification card (IC) or passport on the redemption ticket.

  7. No replacement or extension will be given for any stolen, lost, damaged and/or expired ticket or any other circumstances. 

  8. Redemption of ticket must be in ONE transaction only. No partial redemption allowed (eg. if you purchased 3 adults tickets, you will have to utilize/redeem all the 3 tickets at any one time and if you purchased the Combo with 2 attractions, you will have to utilize all the 2 tickets on the same day).

  9. Kindly present this ticket voucher at i-City online ticketing counter (next to SnoWalk) for redemption with identity card or passport.

  10. i-City reserves the right not to honor any online sales transaction if there is a reason to believe that the transaction is fraudulent and if inaccurate and incomplete information was not provided at the time of transaction.

  11. The Management reserves the right to alter, amend, delete or add to these conditions or withdraw the package at anytime without prior notice.

  12. The Management reserves the right to close any ride and attraction, cancel / postpone showtime or event at any time for technical or operational reasons including inclement of weather.

  13. The owners and management of i-City Theme Park shall under no circumstances whatsoever to be held liable for any injuries, loss or damage to property and persons, however it caused.

  14. Entry to the rides and attractions in i-City Theme Park is subjected to the height and weight restrictions imposed for the safety of guests. 

Terms Of Use

KINDLY READ THESE TERMS OF USE CAREFULLY BEFORE USING THE ONLINE TICKETING.

THE FOLLOWING TERMS AND CONDITIONS APPLY TO YOUR ACCESS AND THE USE OF THIS ONLINE TICKETING AND THE SERVICES PROVIDED HEREIN BY I-CITY. BY ACCESSING ANY PAGE OF THIS ONLINE TICKETING AND/OR USING THE SERVICES, YOU ARE AGREED TO BE BOUND BY THESE TERMS AND CONDITIONS WITHOUT LIMITATION OR MODIFICATION. THE FOLLOWING TERMS SHALL CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND I-CITY.

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS TO THIS ONLINE TICKETING AND/OR USE OF THE SERVICES.

  1. Adult rates apply to those 11 years old and above.
  2. Children rates apply to that above 90cm in height and age 10 years old and below.
  3. Senior Citizen rates apply for age 60 and above- proof of age is required.
  4. FREE Admission for children below 90cm in height and age 3 years old and below (must meet both requirements).
  5. In order to use i-City’s Online Ticketing services, you must attained at least 18 years old or above at the time of your purchasing. If you are under 18 years old, you shall use i-City’s Online Ticketing services only under the supervision and with the consent of your parent or legal guardian.
  6. All prices quoted are in Ringgit Malaysia (RM). Prices are subject to change without prior notice.
  7. E-Ticket(s) must be purchased at least a day before your visit date at i-City Theme Park to allow your transaction to be processed. Failure to do so may resulting to normal admission charges and need to be paid in order for you to enter the i-City Theme Park.
  8. No exchange, refund, replacement and/or extension will be made under any circumstances. No cancellation will be accepted upon confirmation of purchase.
  9. All fields in the ‘Billing Details’ page are mandatory and therefore you are required to fill in with true, accurate and complete personal information about yourself. By using i-City's Online Ticketing services, you are consented to i-City's collection and use of your personal information in accordance with i-City's Privacy Policy. 
  10. i-City's management reserves the right to amend or terminate any offers or promotions at any time without prior notice.
  11. i-City may vary, update or change these Terms of use at any time at its sole discretion without prior notice. Any variation, updates or changes will be posted on i-City website. Your continued access to or use of i-City Online Ticketing services after any such changes shall constitute to your consent for such change.

Main Attractions

Immersive Winterland

Step into a world of enchantment at Immersive i-City, where every moment is a journey into wonder and innovation. ✨

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Digital Sports Arena

My challenge! My Goal! Go for it at Digital Sports Arena🏃🏻‍♂️

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City Of Digitals Light A

Hold your smile as beautiful you're when enjoying our rides. Because around every (SpaceWalk) corner could be your next most 'favourite' Instagram stories.

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City of Digital Lights B

See a view like no other when you enjoy our King of Rides ''Ferris Wheel''

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SnoWalk

Experience winter in Snowalk i-City with the Snow area below 8 Degrees Celsius. Arctic experience like no others in Malaysia!

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WaterWorld

Must try the first vortex ride called the Ultimate Tornado in South East Asia ! Splash it! You are about to get wet !

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Itsy Bitsy

'Its a Kids World' Child Favourite !

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More Attractions

Discover our other attrations like Trick Art Museum, Red Carpet. You will catch 'A Memories'here!

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